Where are your products printed?
All prints and mugs are lovingly printed in Los Angeles, California.
If you live in Canada, why do you print/ship from the US?
We chose Printful (located in LA) not only for quality, but efficiency purposes, as most of our customers are in the United States.
Are your products eco-friendly?
All our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
What paper do you use for your prints?
All prints are in printed in Epson UltraChrome HDR ink on Epson Enhanced Matte Paper stock (192 g/m2, 104% bright).
Are your mugs dishwasher safe?
Yes, all ceramic mugs are dishwasher and microwave safe.
What devices do you make phone cases for?
Currently the shop only carries phone cases for iPhone 5/5s/Se, iPhone 6/6s, iPhone 6 Plus/6s Plus, and iPhone 7/7 Plus.
What are your iPhone cases made out of?
All iPhone cases are made out of a hybrid Thermoplastic Polyurethane (TPU) and Polycarbonate (PC) material.
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
This shop is powered by Shopify, which complies with the highest level of PCI (Payment Card Industry) standards. Furthermore, we offer the option to process your payment via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
What tax do I pay?
If your government requires us to do so, we will add applicable sales tax to your purchase price. The tax might be called Sales Tax, GST or VAT, depending on your country.
Do you offer wholesale pricing?
Unfortunately, we do not offer wholesale pricing at this time.
What do I do if I made a mistake or want to change my order?
In order to contact the printers to make changes to your order, we require that you contact us within 5 hrs of the order being placed, or by the following business day if the order was placed over the weekend.
What is your exchange/return policy?
Currently we do not accept returns or exchanges for prints or mugs unless incorrect or damaged. Diligent effort has been made to ensure the image on the screen is as close as possible to the end product. Allowances must be made, however, for colour variances in individual monitors. If you receive a damaged package or misprinted item, contact High Heels and High Morals at firstname.lastname@example.org within 30 days of receipt, and we will contact our printing facility and begin the next steps to processing your return.
How long do I have to submit a claim for a return/exchange?
All claims must be submitted within 30 days after receiving the product.
Do you cover the shipping costs of returned items?
Unfortunately, neither High Heels and High Morals nor the printers will cover the shipping costs of returned items.
What if the product that I ordered is damaged in the mail?
Contact us via email at email@example.com and provide photo verification of the damaged goods (which we will send along to the printer), then your issue will be evaluated on a case-to-case basis.
What if my order gets lost in the mail?
If your print or mug order gets lost in the mail contact us at firstname.lastname@example.org and the printer will re-print it and re-send it at no cost to you.
How long will delivery of my order take?
Shipping times will depend on the product vendor, and the shipping speeds that are available. For a detailed list of shipping speeds, please see below.
Please note that delivery of orders paid via PayPal eCheck may take an additional 4 to 9 business days to allow for the eCheck transfer period. If you have any questions or concerns about this transfer period, we suggest contacting PayPal directly, or choosing an alternate payment method.
How long does it take for my order to be processed?
Standard fulfillment time for prints and mugs is 2-7 business days, with shipping time added on top of that. You have several shipping options to choose from, including:
- Basic shipping with USPS (3-5 business days within the USA, 5-10 business days to Canada, and 10-20 business days worldwide)
- Expedited shipping with FedEx (1-3 business days in the USA, 1-5 business days to Canada, and 1-5 business days worldwide)
Will all of my items be shipped together?
Each item we ship may have different delivery times, this is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a mug won't fit in there.
How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, enter your shipping address, and click "Continue".
Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
Do you offer tracking options for your orders?
All orders delivered within the United States by USPS have full tracking available. For international orders, full tracking will only be available when sent via International Priority, which costs extra.
Where can I find the tracking information for my order?
All tracking numbers can be found in the shipping notification email that you will receive with your order.
What companies do you use for shipping?
Basic shipping uses USPS, while expedited shipping uses FedEx.
Will I have to pay customs duties & taxes?
In the case of print and mug orders, shipments outside of the USA may incur duties or customs fees depending on the destination country. This is because the printer for those items is located in Los Angeles, California.
These fees may vary depending on your order value, country limits, and other factors. Any fees are paid to appropriate customs agency by you, the end customer. Unfortunately, High Heels and High Morals cannot help cover these fees so please check with your local post office before placing an order.
More QuestionsIf you have further questions, please feel free to contact us.